Transfer Policy

You may request a transfer to an alternate test session by contacting us. Your request for a transfer must be received at least 9 calendar days before the original test date. Please note that there is a transfer fee of $55 CAD + tax. Your request for a transfer must include:

1. Your name and address as they appear on your Registration Form
2. The name of the Test Centre you selected and the date and time of the test
3. The name of the Test Centre and the date and time of the test to which you are transferring
4. Your test Registration Number and PIN (if you have received your Test Admission Ticket)

Cancellation Policy

If you are unable to attend a test for which you have already registered, you may request a cancellation of your registration by contacting us. If your request for a cancellation is received at least 9 calendar days before the date of the test, you will be eligible for a refund of 50% of your registration fee. No refunds will be granted for cancellation requests received less than 14 calendar days before the test date.

Your cancellation request must include:

1. Your name and address as they appear on your Registration Form
2. The name of the Test Centre you selected and the date and time of the test
3. Your test Registration Number and PIN (if you have received your Test Admission Ticket)

In the case of a serious illness or loss/bereavement, please contact the CELPIP Office no later than 7 calendar days after the scheduled test date. Please be prepared to provide appropriate documentation and/or evidence (e.g., a medical note from a certified medical practitioner or a death certificate).

Very rarely, technical problems may occur that result in late starts and/or rescheduling of your CELPIP test. If technical problems at the test centre make it necessary to cancel your testing session or if it becomes evident after the test that your scores could not be reported, you have two options:

1. retake the test at a later date (no additional fee) in those test sessions where scores were not reported, or
2. request a refund of your test fee.

 

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