CELPIP – Canadian English Language Proficiency Index Program

Paragon Testing Enterprises

Cancellation, Transfer, and Retake Policies

Last updated: April 27, 2015.

This policy describes the rules that apply to cancellations/transfers of test session registrations, cancellations of orders, and related matters.

Test Registration Cancellation/Transfer by You

Your registration for a Test Session is specific to the session (date, time and location) specified in the registration. You may not cancel or transfer your registration for a Test Session except in accordance with this Policy.

  • Cancellation Before Test Session is Held

If you are unable to attend a Test Session for which you are registered, you may request a cancellation of the registration in your CELPIP Account.

If your cancellation request is received by Paragon at least nine (9) calendar days before the date of the Test Session, then Paragon will grant your cancellation request and provide you with a refund of fifty percent (50%) of the fee you paid for the Test Session registration. If your cancellation request is received by Paragon less than nine (9) calendar days before the date of the Test Session, then Paragon will grant your cancellation request and you will not receive any refund of the fee that you paid for the cancelled Test Session registration.

  • Transfer Before Test Session is Held

If you are unable to attend a Test Session then you may transfer to another Test Session in your CELPIP Account for the same type of Test to which the original Test Session applied.

If your transfer request is received by Paragon at least nine (9) calendar days before the date of the Test Session and Paragon grants your transfer request, then you will be required to pay a transfer fee of $50.00 plus applicable taxes.

If your transfer request is received by Paragon less than nine (9) calendar days before the date of the Test Session contact Paragon’s customer service at 778-327-6854 or info@celpiptest.ca. Paragon in its discretion may require that you support your transfer request with appropriate documentation (e.g. doctor’s note or evidence of bereavement) confirming the reason for the transfer request in form and content satisfactory to Paragon.

Paragon in its discretion will determine whether to grant or refuse your request for the transfer of a Test Session registration.

Test Session Cancellation/Invalidation by Paragon:

  • Cancellation Before Test Session is Held

Paragon in its discretion may cancel any Test Session before the session is held. If you are registered for a Test Session that is cancelled by Paragon pursuant to this section, then Paragon will attempt to give you prior notice of the cancellation (sent to you by email to the email address that you provided during your registration for the Test Session) and upon request Paragon will either refund the fee that you paid to register for the Test Session or apply the fee to your registration for another Test Session.

  • Invalidation After Test Session is Held

Paragon in its discretion may invalidate any Test Session or any or all related Test scores at any time after the session is held. If Paragon invalidates a Test Session that you attended or your Test score pursuant to this section, then upon request Paragon will either refund the fee that you paid to register for the Test Session or apply the fee to your registration for another Test Session.

  • Cancellation/Invalidation for Misconduct

Paragon in its discretion may cancel your registration for a Test Session or invalidate your Test score if you engage in any form of misconduct (including breaching the applicable Service Terms, attempting to cheat on the Test or failing to comply with Paragon’s procedures or instructions for the Test Session), and in those circumstances you will not be entitled to receive any refund of the fee that you paid to register for the Test Session and you will not be entitled to apply that fee to another Test Session.

 

Order Cancellation

You may contact Paragon’s customer service at 778-327-6854 or info@celpiptest.ca to request cancellation of an order for Paragon’s Products or Services for any reason in accordance with mandatory order cancellation rights required by applicable consumer protection laws.

Your order cancellation request will not be effective unless and until the request is received and processed by Paragon’s customer service personnel.

Paragon in its discretion may refuse to accept any order for Paragon’s Products or Services that you submit, and Paragon may cancel at any time your previously accepted order for Paragon’s Products or Services.

Please note that there are no refunds or exchanges on any purchased study materials or products from Paragon.

Retake Policy

You may register for more than one Test Session only if all Test Sessions are at least thirty (30) calendar days apart from each other. Test Session registrations that violate this rule are subject to cancellation by Paragon.

The CELPIP Office recommends that you do additional studying before retaking the test. See CELPIP Study Materials.

 

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